FCA
103 whitepapers and resources
FCA
Consumer Duty and customer experience: Pet insurance
As the pet insurance market continues to evolve, questions are being raised about whether pet insurers are doing enough to meet Consumer Duty obligations. This content highlights how Pet Check from CRIF can help pet insurers to meet their Consumer Duty obligations and offer fair value to customers.
View from the top: Creating customer-centric insurers
In this article, Amanda Fox, chief customer officer at Markerstudy, outlines the importance of communication, product design and employee engagement for insurance businesses pursuing a truly customer-centric approach.
Podcast: What to expect from the FCA in 2024
Insurers should brace themselves for the FCA kicking the tires of how well providers and brokers are adhering to Consumer Duty requirements in 2024. Listen to this podcast to find out what to expect from the FCA in 2024.
Has the FCA’s new appointed representatives regime agenda hurt the sector?
The Financial Conduct Authority’s new regime for appointed representatives came into force in December 2022. It puts a fresh burden on those working in the AR sector. What has the impact been? Read this article to find out more.
Could regulators stymie the growth of the fronter market in the UK?
Brokers and managing general agents are desperate for capacity, especially for more volatile commercial risks and to cover parts of the personal lines market. This article focuses on the fronter market in the UK and the regulatory landscape.
Who is responsible for ending the insurance poverty premium?
Social Market Foundation research shows insurance is increasingly unaffordable for those on low incomes. This article examines who is responsible for preventing a “poverty premium” being charged.
A return of cash flow underwriting - is this common sense or a kamikaze approach?
Talk is growing of a return to cash flow underwriting. Popular in the 1980s and 1990s, this is when insurers underwrote unprofitably, but were covered by strong returns. This article highlights some concerns about why insurance could be heading for the ultimate race to the bottom.
All aboard: A smoother journey for commercial insurance onboarding
The ability to engage, assess, advise on risk and price accurately is vital in today’s commercial insurance market. Based on the results of a recent Commercial Insurance Risk Survey, this content highlights how insurers and brokers can create a smoother journey for onboarding commercial clients.
The FCA: 10 years on
On 1 April 2013, insurance brokers faced a new regulatory dawn as the baton passed from the Financial Services Authority to the Financial Conduct Authority. Insurance Age has canvassed opinion throughout the market to find out views on how the first decade has gone.
Brokers face ‘fair value’ dilemma on premium finance amid interest rate rises
Brokers are faced with a dilemma as interest rates rise. The Financial Conduct Authority’s demand for them to offer ‘fair value’ products is at the forefront of their minds when they decide how to deal with the customer. Read this article to find out more.