Claims
532 whitepapers and resources
Claims
Vlog: Three things insurers can learn from Amazon Go’s touchless customer experience
Automated risk assessment is vital for a touchless claims process to deliver a seamless customer experience. In this vlog, Dan Gumpright, FRISS Global VP of Products, explains the concept of touchless trust, and how good customers get treated seamless and fast, but the fraudsters are stopped.
Underwriting risk: Information is power
Underwriters often shake their heads at the almost insurmountable challenge of structuring risk selection and fraud detection, but what sounds like an unsolvable problem, isn’t. This content highlights the tools available to help underwriters make informed decisions based on real-time insights.
Unlocking the value of touchless claims
It’s no secret that the claims process is inherently fragmented and complex. Watch this webinar to find out how the industry defines “touchless claims” and how insurance companies can implement claims automation to improve both the claims process and customer outcomes.
Looking across at US and UK insurance evolution: The data differences and similarities
In this blog, Jeffrey Skelton, Managing Director, Insurance, UK & Ireland, LexisNexis Risk Solutions, sheds light on the differences between the UK and US insurance markets. Download this blog to find out what best practices can be shared in terms of risk management, data usage and pricing.
Thwarting Covid-19 claims fraud
History has proven that times of economic crisis see a huge increase in insurance fraud across most lines of business. This content provides some specific examples of insurance fraud which are on the rise and how insurers can make use of advanced analytics to stay one step ahead of fraudsters.
Maintaining empathy in an era of claims automation
As the industry embraces touchless claims handling, insurers cannot forget the importance of maintaining a personal touch when it comes to helping customers in times of need. This webinar focuses on the challenges and opportunities of automating customer engagement within the claims space.
The future of claims processing is here ... are you ready?
Designed for insurance claims executives and claims decision makers, this whitepaper explores how insurance companies can leverage modern content services, automation and AI to improve claims processes and increase customer loyalty.
Finding the value: The role of Communisis Ai in streamlining the insurance claims process
Analysing large volumes of unstructured, human-generated content can make the insurance claims process both time consuming and costly. Watch this video to discover how Communisis Ai is helping firms to reduce manual effort and quickly direct complex or potentially fraudulent claims to human agents.
Why broken claims processes are breaking your bottom line (and how you can fix it)
Developed for insurance executives who are concerned about their ability to react to the changing world of claims processing, this guide focuses on why traditional claims processing is not meeting the needs of the insured and how claims processing is making use of modern technologies to evolve.
Parametric insurance: Certain, fast and cost-efficient
Public and private sector clients around the world increasingly recognise the benefits of parametric insurance for mitigating weather-related risks. This article sheds light on three essential components of parametric insurance and the relevance of parametric solutions to different industry sectors.