Claims
463 whitepapers and resources
Claims
Infographic: An insurance claims handler's survival guide
With a dramatic rise in unstructured content such as video and images, traditional claims processes need modernising. This infographic highlights how claims handlers can adapt to manage the increasing quantity and variety of content associated with claims.
Are customer communications getting SMARTer?
Smart Communications conducted research to understand what matters most to consumers when it comes to the communications they are receiving from financial services and insurance companies. This report sheds light on the research findings and how companies can deliver on customer experience.
Analyst note: Claims processing
To catch up to new competitors, traditional insurers must strengthen their claims value propositions and provide the essential support functions to impact the front-end customer experience. This report examines the essential steps to digitise and transform claims.
FOIL Update - Covid-19 developments
In response to the Covid-19 pandemic, FOIL joined together with APIL, MASS and SCIL to call upon the Lord Chief Justice to put in place specific measures to allow more flexibility in the court process. Download this two page update to find out more.
Provenance: A valuable tool to mitigate risk in fine art deals
Art experts, collectors and dealers usually rely on several methods to determine authenticity, and an important one is provenance, which is the history of a work’s ownership. Produced by AXA XL, this article highlights why provenance is a valuable tool to mitigate risk in fine art deals.
Making the case for digital in claims
With insurers facing significant headwinds, claims leaders must make a strong business case for digital investment. Based on research conducted by Genpact, this content focuses on how claims leaders can leverage the full potential of advanced technologies and how they support claims priorities.
Realising the benefits of global programs
This article focuses on the benefits of global insurance programs for multinational clients. Topics covered include: aggregating individual country risk globally; supporting more effective enterprise risk management; providing risk managers with greater control over how claims are managed.
Mock trial training document
Have you ever wondered what happens if a legal claim goes to mediation, or even to trial? Following on from ARAG’s commercial contract mock mediation and trial event, this training document includes the legal information provided by the claimant and defendant’s solicitors.
Video: Full session - Commercial mock trial
ARAG recently ran a commercial contract mock mediation and trial to show how the process works. This video contains the full trial session from start to finish. Watch this video to see how legal representation works, what you can expect from the process and how the judgment is delivered.
Video: Overview - Commercial mock trial
ARAG ran a commercial contract mock mediation and trial to show how the process works. If mediation is unable to resolve a dispute, the case may go to trial. In this video, BTE Claims Manager Heather Wilmot explains what to expect and how legal representation is provided for ARAG policyholders.