Claims
463 whitepapers and resources
Claims
Reimagining insurance claims with AI and machine learning
This eBook focuses on how insurers can leverage AI and machine learning to intelligently analyse large amounts of data in order to manage claims efficiently and accurately, improve the customer journey and increase profitability.
Creating a better life insurance claims experience for customers through automation
This video explains some of the challenges with managing life insurance claims, and the importance of customer experience at a difficult time. Learn how a digital workforce can automate the claims process to make it faster and more seamless.
Employment tribunal numbers and backlog still growing
The influx of employment tribunal claims and the backlog of cases, which already reached record highs in February, is unlikely to have peaked, according to leading legal advice and protection provider ARAG. This blog highlights the pressures facing the tribunal system.
Uncertainty persists over 'whiplash' reforms
It may be more than two years since the legislation was passed and there is still plenty of uncertainty around the detail, but a date has finally been set for the implementation of the Civil Liability Act and the so-called “whiplash reforms”. This blog highlights the latest developments.
Video: What do customers want from the claims journey?
In this video, specialists from Blue Prism, Davies Group, Hiscox, LV= and Zurich discuss what customers want from the claims journey and what are the easy wins for insurance providers.
The importance of full disclosure when sourcing ATE insurance for your client
It goes without saying that mutual trust between solicitors applying for ATE insurance and those assessing/underwriting the risk is of key importance. This blog highlights the importance of full disclosure when sourcing ATE insurance for your client.
Fireside chat with Liberty Mutual
In this fireside chat, Jeff Wargin, Chief Product Officer at Duck Creek Technologies and Wesley Hyatt, SVP & Manager, Workers Compensation Claims, Liberty Mutual discuss how the two organisations are working together to improve and humanise the claims process.
Home comforts
Weather events always have the most significant impact on domestic rescue services, but we thought it would be interesting to look back at 2020 to see whether the pandemic and subsequent lockdowns have affected claims numbers. View this blog to find out more.
Claims processes: The biggest challenge to talent and changing roles in insurance
For the insurance industry the speed of change is arguably greatest within the claims function. This blog sheds light on what the claims department of the future will look like, how existing roles are changing, and the skills challenges and opportunities within the insurance industry.
Insurance claims transformation in the digital age
When we talk about claims transformation, we are very much talking about a change in the whole way that consumers perceive insurance and the risk profession. This blog discusses how insurers and their customers can reap the benefits of claims transformation in the digital age.