Claims
532 whitepapers and resources
Claims
Claims transformation for general insurers: Impacting the right outcomes
The claims function remains a critical moment of truth in the insurance value chain. This content focuses on why digitising the claims function holds tremendous potential for insurance companies and three key levers that need to be brought together to build a next-generation claims model.
Communicating about CAT events with Tara Kelly of SPLICE Software
On this episode of Conversations on the Creek, Rob Savitsky and Peter Herz from Duck Creek chat with Tara Kelley of SPLICE about communication strategies and programs insurers are utilising for engaging with policyholders about catastrophic (CAT) events.
The challenging future of clinical negligence litigation
Despite the formal introduction of the Covid-19 Clinical Negligence Protocol and the tentative easing of restrictions over recent months, the transformation of the clinical negligence sector is far from complete. This blog highlights the challenging future of clinical negligence litigation.
The effect of the Civil Liability Act on higher value claims
As the Civil Liability Bill proceeded through parliament during 2018, its two separate parts appeared to be aimed at completely different parts of the personal injury claims sector. This content highlights the effect of the Civil Liability Act on higher value claims.
In-depth: Changing claims
The nature of claims has changed during the pandemic. This claims in-depth investigates how the focus has shifted, what Covid could mean for employers’ liability and what risks businesses are facing going forward.
Managing indemnity spend on escape of water claims
According to the ABI, insurers are paying out an estimated £2.5 million every day for escape of water claims costs. In this webinar, an expert panel discuss how insurers can make use of smart technology to tackle rising EoW claims costs and improve the claims journey for policyholders.
Webinar: Claims as the catalyst for business-wide transformation
The importance of claims in the insurance customer experience has meant that it’s often a leader when it comes to introducing new technology. This webinar discusses how claims innovations can impact other areas within an insurance company and drive company-wide transformation.
Video: Claims reimagined
This video provides information on Guidewire’s vision for leveraging intelligent automation technologies to reimagine the claims process through touchless claims handling that dramatically reduces costs while optimising customer claims experiences.
Infographic: 2021 UK pet insurance facts
The UK pet insurance market has almost doubled over the past 12 months, with 7.7 million pets insured in 2021 compared with 4.3 million pets insured in 2020. This infographic provides a snapshot of the UK pet insurance market in 2021 and highlights key market trends.
View from the top: Opportunities for home claims transformation post-pandemic
In this video, Michael Porter from CoreLogic talks about new insurtech trends, lessons learned from the pandemic and opportunities for home claims transformation.