Business Management
2207 whitepapers and resources
Business Management - White papers related to Business Management
Creating a network for the digital insurer: How insurers can achieve agility, efficiency and control within the network
The pace of digital disruption is putting tremendous pressure on many insurers' core networks. This whitepaper looks at strategies for insurers, exploring how the network needs to evolve to drive operational effectiveness, enable business change and support the needs of the digital insurer.
A matter of trust: Can machine learning change perceptions about insurance?
What can the insurance industry do to improve the way it is perceived by consumers? Based on input from 1500 insurance buyers, this whitepaper highlights consumer frustrations, factors that drive purchasing decisions and whether machine learning can help restore confidence in insurance products.
Spotlight motor insurance: Vehicle hire - What is best practice for today’s insurance market?
The expectation of a positive customer experience within motor insurance is never higher than when it comes to claims. This spotlight looks at how following best practice in replacement vehicle hire can add value to the motor claims process and improve customer experience.
Case study: Claims adjustments with Pega Robotic Automation
This case study focuses on how a prominent health insurer in the United States implemented robotic automation in order to transform its claims processes. The case study highlights the key business challenges that needed to be overcome and the benefits achieved following automation.
A comprehensive guide to avoiding underinsurance
Underinsurance remains one of the insurance industry’s greatest challenges and it is one Zurich is determined to address. Designed for brokers, this whitepaper contains a series of simple, practical tips that can help you to support your customers in eliminating underinsurance.
Webinar: Can brokers win the education battle so that cyber demand is met?
Produced by Post in association with Chubb, this webinar explores the steps that can be taken so that brokers and their clients better understand the scope and potential of cyber attacks, and put in place insurance and risk management programmes that best match these exposures.
Spotlight motor insurance: What will changes in mobility mean for replacement cars?
Attitudes towards car ownership and personal transport are changing, with a dramatic generational shift building up a head of steam. This spotlight sheds light on why replacement cars face an uncertain future as individual car ownership recedes and mobility changes.
Helping customers manage workplace stress
Work-related stress can have significant consequences for businesses, with loss of productivity, increased absences and the threat of employers’ liability claims among the dangers. This article highlights key liability considerations relating to workplace stress and strategies to reduce the risks.
Advanced driver assistance systems and their impact on the future of the UK motor insurance market 2017
There has been a lot of talk recently about Advanced Driver Assistance Systems and their potential to improve road safety. Based on research conducted by Post in collaboration with National Windscreens, this whitepaper focuses on what ADAS means for insurers, repairers, manufacturers and drivers.
Artificial Intelligence (AI) in insurance - Optimising relationships and results
This whitepaper delivers a comprehensive overview on how Artificial intelligence is fundamentally changing the business of insurance. The whitepaper studies how AI is turning data into insights to enable insurers to improve marketing, sales, customer service and underwriting.