Europcar
Europcar Mobility Group UK aims to support motor insurers by giving them access to the latest mobility solutions to support their internal processes and, more importantly, their customers’ experience.
With an extensive network of over 130 stations across the UK, and a comprehensive fleet of cars and vans, Europcar is enhancing the customer service proposition. With such a big fleet, Europcar can give the policyholder a vehicle that feels the same quality as their own – or even better! With the majority of cars less than 6 months old, with all the latest motoring technology, this enables insurers to give their customer a driving experience that is probably even better than their own.
With our promise to deliver standard fleet cars within 2hrs of booking and vans within 4hrs of booking, insurers can be confident that Europcar will meet their customer needs. All Europcar locations are rarely more than 12 miles away from the customer’s address and our industry-leading Deliver & Collect service means as little inconvenience as possible for the policyholder. Europcar delivers to their front door – at home, work or the bodyshop – at a time pre-arranged with them – and now with all the hygiene and safety protocols you would expect from Europe’s leading vehicle rental company.
Embracing a wider range of mobility options, beyond traditional rental, also means that Europcar Mobility Group UK can help insurers look after their customers with the right solution for their needs. That includes taxi or chauffeur drive from Brunel and car use by the hour from Ubeeqo.
All content by Europcar
Spotlight: The evolution of mobility post-loss - Part two
Keeping policyholders on the road after an accident or the theft of a vehicle has driven a number of mobility solutions. Download part two of this spotlight to find out how the post-loss mobility market is set to evolve and what this means for the future of credit hire and subrogated hire.
Spotlight: The evolution of mobility post-loss - Part one
Keeping policyholders on the road after an accident or the theft of a vehicle has driven a number of mobility solutions. Download part one of this spotlight to find out how consumer sentiment is shifting, the options available to insurers and how the post-loss mobility market is set to evolve.
Spotlight: Vehicle replacement - the evolution of mobility
A new decade sparks an urgent need for motor insurance providers to adapt to the needs of a changing motoring community. Produced by Europcar, this content focuses on how motor insurers can address the need for a wider range of policyholder mobility options when their vehicles are off the road.
Webinar: Is a replacement car what urban customers really want after an accident?
Could ‘mobility’ be the next big differentiation battle between motor insurers? In this webinar, an expert panel discusses the latest trends, the options available to urban motor policyholders after an accident and how insurers can better serve their urban customers.
Credit hire: Necessary evil or essential service?
The insurance industry’s perpetually uneasy relationship with credit hire has often flared up into hostility. Judging by the tone of the exchanges at a recent roundtable, the current mood is much calmer, with a greater willingness to explore ways of removing the friction and excessive costs.
Spotlight motor insurance: Vehicle hire - What is best practice for today’s insurance market?
The expectation of a positive customer experience within motor insurance is never higher than when it comes to claims. This spotlight looks at how following best practice in replacement vehicle hire can add value to the motor claims process and improve customer experience.
Spotlight motor insurance: What will changes in mobility mean for replacement cars?
Attitudes towards car ownership and personal transport are changing, with a dramatic generational shift building up a head of steam. This spotlight sheds light on why replacement cars face an uncertain future as individual car ownership recedes and mobility changes.