Claims
533 whitepapers and resources
Claims
Tackling the growing issue of fake insurance adverts
With more road traffic accident victims falling foul of scammers pretending to be insurers, this article explores what is being done to stop companies advertising false contact numbers on search engines to trick customers into filing insurance claims with fraudsters instead of their actual provider.
How to support vulnerable customers
Phil Michell, director in the customer experience consulting division at Davies, explains how to identify and assist vulnerable customers in this Insurance Post Top Tips video.
Underinsurance: The silent threat to UK homeowners and how brokers can help combat it
Insurance brokers are well-positioned to collaborate with insurers to combat the underinsurance gap in the property market. This article explores a four-point plan for brokers as to how this can be achieved.
Blog: Are conflicting messages on risk controls and rates eroding trust in cyber expertise?
Is a failure to heed the cyber insurance lessons of the past undermining efforts to shore up its sustainable future? Ian Summerfield, head of cyber at Pen Underwriting, discusses whether conflicting messages on risk controls and rates are eroding trust in cyber expertise.
Blog: Insurance broker negligence claims
In uncertain times, increases in claims against professionals including insurance brokers is usual. This article outlines what brokers need to know about negligence claims and how to minimise the risks of a successful claim being brought against them.
How generative AI is everything, everywhere in insurance all at once
This article examines how insurers have been able to swiftly pilot generative artificial intelligence, prove the value of embracing this technology and roll it out across the wider business.
Top benefits of claims process automation
Today’s policyholders expect fast and reliable insurance service tailored to their needs. This content sheds light on the power of connected claims and why leading insurers are turning to process automation to improve customer satisfaction and employee experience.
2025 construction insurance risks report
Designed for insurance brokers, this report considers the key trends that will impact construction insurance risks in 2025, from the small tool theft epidemic to the technologies leading the sector’s digital transformation.
‘Stripped-back’ policies may lead to consumer confusion
Among the largest 10 car insurers, 60% now offer ‘essentials’ policies, as the sector pivots towards more budget-friendly options. This article explores how ‘stripped-back’ motor insurance policies may lead to greater consumer misunderstanding unless insurers begin to communicate clearer.
Human touch is essential for frictionless digital claims
As the claims process shifts towards end-to-end digital claims, where policyholders can easily file claims and manage them online, the insurance industry must be careful not to forget the importance of the human touch. This article considers the points in the process when human contact is required.