Strategy
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Strategy
The importance of a good net promoter score for insurance brokers
How can insurance brokers measure customer retention? One tried-and-tested metric is the Net Promoter Score (NPS). This content highlights how a NPS allows brokers to get an immediate sense of where specific customers align in terms of brand loyalty and the opportunities to ramp up retention.
Evolving from systems of record to systems of insight and action
According to a recent study by McKinsey, “insurance market shapers,” those who boldly innovate, create significantly more economic value than their peers. Thig blog highlights how insurers can build-in agility in innovation through data and analytics.
Four questions with Marc Jones, CTO, Shift Technology
In this Q&A, Marc Jones, chief technology officer at Shift Technology, discusses the biggest challenges and opportunities facing insurers, and how machine learning and artificial intelligence is enabling insurers to derive insights from data in order to drive new and innovative insights.
From admin systems to ecosystems: Enhancing services through partnerships
Insurance ecosystems are enabling effective and efficient digitisation and data exchange. This report focuses on what an insurance ecosystem looks like, building an insurance technology ecosystem and the role that administration systems can play in enabling their growth.
Embedded insurance meets pet insurance: What's the potential?
Embedded insurance has scope across different insurance lines and pet insurance has been identified as a market in need of a radical shake-up. This blog explores the potential for embedded pet insurance to deliver relevant coverage exactly when customers are most likely to recognise its value.
How to develop and integrate an ESG strategy
The ESG journey is evolving fast and by taking steps now, insurers can position themselves to be resilient and thrive in a fast-changing world. This content provides a step-by-step guide to help insurers create their ‘own view’ of ESG and ultimately place ESG at the heart of their business.
Running up that hill: How to win the 2030 insurance technology challenge
The pace of change, driven by data, innovation and customer expectations is making it ever harder for insurers to identify the right technologies and innovation strategies that will future proof their businesses. This e-book focuses on five critical technology enablers to future-proofing insurance.
Show vulnerable clients that insurers care
As the cost-of-living crisis takes its toll on consumers, Covéa’s Vicki Heslop discusses why the insurance industry must be able to signpost how it can help before a crisis point is reached.
Broker Week: Evolving insurance business models
The insurance industry’s business models are changing fast due to the relentless march of technology, new market routes and modern distribution methods. How can brokers keep ahead of the curve to keep current business models from becoming obsolete? Download this article to find out more.
Five reasons why your brokerage should be digital
For those who seize the opportunity of digital transformation, a substantial reward awaits. Designed for broker leaders, this eBook sheds light on five key areas of business value that a digital brokerage brings to your customers, your employees and your key stakeholders.