Video
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Insurance Hound's Video Channel brings you the latest news, insights and product innovations shaping the industry's future.
Building a more sustainable approach to motor claims
In this webinar, specialists from e2e Total Loss Vehicle Management, Co-op Insurance, the National Body Repair Association, the AA and Ageas discuss strategies for building a more sustainable approach to motor claims and what this means in terms of repair costs as well as customer choice.
A whiplash update: The delay and beyond, what is the industry now expecting?
As a result of the pandemic, the UK Government made the decision to delay the implementation of the whiplash reforms in April 2020. In this video, an expert panel focus on the changes in the motor claims landscape since Covid-19; and the latest status of the portal and its impending roll-out.
Covid-19, injury claims and floodgates
In this video, James Shrimpton, Kennedys Law, focuses on the legal basis for Covid-19 infection claims, current medical research, the impact of the pandemic on other injury claims and whether we will see a flood of infection claims.
Beyond the digital journey: Are insurers and customers ready for the next phase of digitalisation and what can we expect?
Pre-Covid, the claims journey witnessed some significant shifts to a digital offering, as insurance companies reacted to a new wave of technology. In this video, AXA, Hiscox, Markel and Verisk discuss the next phase of claims digitalisation and the implications for policyholders.
Insurers turn to tech amid disruption and payouts
In this video, Piers Williams, Insurance Relationship Manager at AutoRek and James Birch, Head of Innovation at Brit Insurance, discuss the challenges insurers are facing and partnerships between insurers and insurtechs in a coronavirus environment.
Creating a company culture of combating fraud
In this video, Aviva, NFU Mutual and RSA discuss the best approaches to creating a strong company-wide culture to tackle fraud, emerging fraud patterns and how to ensure fraud operations stay one step ahead of fraudsters.
The 'desperation effect': Preparing for a rise in customer claims as a result of a Covid-induced economic downturn
As the economy scrambles to recover from the Coronavirus pandemic and ensuing lockdown, what are the anticipated challenges for insurance claims and fraud teams? In this video, Zurich, Kennedys and the Insurance Fraud Bureau discuss what trends are emerging.
Video: Being there for your customer - Claims operations designed for the Covid-era
The sheer volume of claims and concerned customers reaching out for support has put a complex and difficult challenge in front of claims professionals across the insurance sector in 2020. In this video, Home & Legacy, Markel and CILA discuss claims operations designed for the Covid-era.
Claims and fraud in the post-lockdown era: Strategies and steps in the aftermath
The claims and fraud landscape has changed dramatically since the start of the year. In this video, Munich Re, Davies Group and FloodFlash discuss what lessons have been learnt in 2020 and how insurance fraud and claims operations might change in the future as a result of Covid-19.
Risk convergence: How insurers can seize the initiative on privacy, cyber risk and operational resilience
The Covid-19 pandemic is reshaping the operational risk landscape and leaving insurance companies exposed to new challenges. In this webinar, an expert panel discuss how insurers can seize the initiative on privacy, cyber risk and operational resilience as an opportunity to be future-ready.