Technology Trends
1398 whitepapers and resources
Technology Trends
Guidewire's approach to predictive analytics, part five: Monitoring
Even good predictive models can begin to deteriorate over time as the data on which it is based gets older and older. Part five of this blog series considers the unique needs of monitoring operationalised predictive models to ensure they remain fit for purpose.
Breaking barriers in mobile customer onboarding
With consumer expectations growing, enterprises must strive to provide simple and intuitive ways to register or sign-up for services. This e-book focuses on how organisations can improve mobile customer onboarding in order to strengthen customer loyalty within the crucial first touchpoints.
Covid-19 and insurers: Is it business as usual or business badly disrupted?
Duck Creek Technologies canvassed the global re/insurance industry’s views and experiences of the Covid-19 pandemic crisis from an internal perspective. Based on the survey results, this report explores the true impact of Covid-19 on the insurance industry and its operations.
Dealing with technical debt post-Covid-19: Is SaaS the solution to the next crisis?
What is technical debt and how does it impact insurance providers? This executive brief addresses the consequences of technical debt when it accumulates, how to address technical debt head-on and how SaaS can lower technical debt in a post-Covid world.
Accelerating digital agility in insurance: Unlocking exceptional customer experiences with automation
Today’s insurance consumer wants smooth and convenient service, and only insurers who can deliver it will succeed in the 21st century. Designed for insurance leaders, this e-book explains how insurers can unlock the door to smarter automation and unleash higher return on experience.
Before and after Covid-19: Reimagining work with automation
The old way of working has gone forever, and we are entering a new normal. Based on research produced by Blue Prism in association with CIONET, this report focuses on the contrast between work in the pre and post Covid era and the change imperatives facing the C-suite.
Guidewire's approach to predictive analytics, part two: Data strategy
Predictive analytics holds tremendous potential to transform insurance operations, but data strategies need to be aligned with the requirements of actuaries and predictive modellers. Part two of this blog series focuses on the unique needs of predictive analytics with respect to data.
Embracing claims digital transformation - focus on outcomes
Claims are one of the few opportunities insurance carriers have to deliver a positive, impactful customer experience, build customer loyalty and collect valuable data to help improve operations. This article focuses on the benefits of embracing claims digital transformation.
Identifying the right tools for a better insurance customer experience
In an attempt to deliver the ultimate customer experience, insurance leaders are investing in new technologies to automate and accelerate processes. This seven step checklist explains the critical tools of process-targeted automation, so you can invest wisely and drive maximum results.
Risk convergence: How insurers can seize the initiative on privacy, cyber risk and operational resilience
Based on a recent webinar discussion where insurance risk and privacy leaders discussed the changing operational risk landscape, this article shares five critical learnings that insurers must apply, if they are to seize the initiative on privacy, cyber risk and operational resilience.