Claims
463 whitepapers and resources
Claims
Video: Maximising loss ratio improvements
Every insurer wants to innovate and grow profitably. To do this, insurers must make better decisions across all aspects of the insurance lifecycle. This video highlights how better predictive models and more relevant data can enable insurers to make loss ratio improvements.
Three ways that AI can help special investigation units tackle fraud
Special investigation units play a valuable role in the claims lifecycle, but can act as a roadblock for claims if they can’t act at digital speed. This blog highlights three ways that assistive technology in the form of AI can empower SIUs to work effectively in the ongoing battle against fraud.
The benefits of transferring periodical payment orders to a life insurer
Start-up life insurer AUL Assurance is targeting general insurers, offering them an opportunity to reduce their exposure to PPO risks. This article explores the benefits of such transfers and why the recent ASHE inflation figures might make this option more attractive in the future.
How are insurers managing PPO risks in 2022?
Periodical payment orders might not have grown in the volumes some expected, but still pose challenges for general insurers not least due to their similarity to longevity life risks. This article focuses on how PPOs are being managed and what the future might hold for how these claims are handled.
Customer satisfaction as a driver for policyholder retention - how does it work?
Insurance premiums are rising due to inflation, which typically drives down policyholder satisfaction. This blog discusses whether insurers can recover gains in customer satisfaction before their policyholders begin to decamp and how improving the claims experience can prevent churn.
Use AI to align complex claims with experienced adjusters
Claims handlers and adjusters have varying levels of experience and a range of specialties. This blog highlights how insurers can use AI to utilise these abilities most efficiently by aligning complex claims with experienced adjusters.
Marketplaces and exchanges: Ten ways they are reshaping insurance
The insurance industry is going to have to confront the fact that there are and will continue to be a myriad of marketplaces – those already established plus new marketplaces using innovative approaches. This report focuses on ten ways marketplaces and exchanges are reshaping insurance.
Best of both: Bundling parametric with indemnity insurance
Parametric insurance is often bought as a complement to indemnity insurance, but hybrid products combining parametric and indemnity insurance in the same policy launched in 2022. This article highlights four ways in which parametric insurance can be structured as a complement to indemnity insurance.
Improving customer trust in quality data
This content explores the most important findings from the Insurance Post Fraud Survey Report 2022. Not least the significant concerns held amongst members of the insurance community about the uptick in opportunistic fraud resulting from prevailing economic conditions.
AI and digital transformation in insurance - considerations for P&C insurers
Insurers are concerned that their rivals will overtake them in the technological arms race – but they’re also concerned that bad actors will exploit new technology. This content focuses on how P&C insurers can navigate the opportunities and challenges presented by AI and digital transformation.