Claims
463 whitepapers and resources
Claims
Video: Commercial contract mock mediation and trial
On Wednesday 9th October 2019 ARAG ran a commercial contract mock mediation and trial in association with 3PB Barristers and the Insurance Institute of Bristol. Part one of this video series provides a preview of the event and highlights three key points about mediation.
Video case study: Escape of water claims
In this video, Vanessa Millar, claims relationship manager at Aviva discusses how her team can support clients when it comes to escape of water claims by looking at claims MI data, and working closely with their risk prevention colleagues to implement strategies which help to avoid future losses.
Video: All rise for Aviva's claims mock trial
In September, Aviva hosted its first mock trial for staff, brokers and clients to watch a claim case scenario in court. This video provides insights into how risk and claims professionals can prepare appropriately before a claim arises and the importance of record keeping in the case of a claim.
Works of art: A shame to throw it away
What happens when a work of art gets damaged? Benedetta Brandi, Marketing & Communication Manager, AXA Art provides specific examples of works of art that have been damaged and the factors that determine whether a work of art can be restored or instead become classified as "Totaled".
Video: Embracing in-house capabilities
Watch this video to find out more about Aviva’s in-house capabilities when it comes to claims. From desk surveyors and engineers to key centres of excellence, the Aviva claims teams look to understand each and every customer so their claims service can suit their individual needs.
Automation and machine learning: The future of insurance
This blog outlines how automation and machine learning have the potential to bring huge benefits to the insurance industry in terms of both improving efficiency and facilitating a more streamlined and automated claims process for customers.
Beyond pay and claim: Building profitable relationships in insurance through added value benefits
Collinson surveyed over 2,000 consumers who’ve bought or renewed travel, car or home insurance in the past 12 months in the UK. With a focus on product innovation, discover how added value benefits can be used to drive profitability across different demographics and products.
Video: Claims in the mid-market space
Mid-market sized clients often don’t have the same resource and infrastructures as the larger corporates do to be able to manage claims. Aviva’s Mid-Market claims relationship management team are there to fill that gap. Watch this video to find out more.
Video: Tailoring a claims proposition for your mid-market clients
Aviva’s dedicated mid-market claims relationship managers work with you to understand your client’s needs to tailor a claims proposition around them, focusing on reducing claims frequency, preventing future losses and mitigating against the unavoidable. Find out more from the team in this video.
Video: What makes high net worth claims so different?
In this video, ARAG's Head of Sales, Andy Talbot, talks about why high net worth claims are different and the ways that legal expenses insurance dovetails with household insurance policies designed for high net worth individuals.