Claims
463 whitepapers and resources
Claims
Video: Overview - Commercial contract mediation session
ARAG recently ran a commercial contract mock mediation and trial to show how the process works. In this video, ARAG’s BTE claims manager Heather Wilmot talks you through the mediation session, explaining how it works and why it is viewed as a positive first step in resolving a legal dispute.
The dawn of the age of AI in insurance
Artificial intelligence (AI) will change the face of the insurance industry. This report explores the rise of AI across the industry, the use cases that will revolutionise claims and underwriting, and how insurers can overcome the challenges when implementing this game-changing technology.
Motor Mouth podcast six: Whiplash reforms fatigue and building a stronger customer journey
This week’s podcast brings you two topics in one episode. Jonathan Swift, content director for Insurance Post, interviews Simon Gallimore, vice-president for casualty and motor claims at AIG, on the topics of whiplash reforms and the customer journey.
FOIL Digest February 2020
FOIL's Digest provides an overview of the latest legal issues impacting the insurance industry. Topics covered: whiplash reforms update; proposal for a draft Fatal Accidents Act 1976 (FAA) (Remedial) Order 2019; the Civil Justice Council and vulnerable witnesses; rehabilitation SFT Roundtable.
Motor Mouth podcast one: To 2020, and beyond!
In the first of our series of podcasts with Motor Insurance World speakers, Martin Milliner, general insurance claims director at LV General Insurance, is interviewed by Post’s content director Jonathan Swift, outlining what challenges insurers can expect to come across over the next decade.
The voice: Issue 1 2020
Produced by FOIL, this newsletter covers the latest developments relevant to the insurance lawyer community. Topics covered: intelligence and the claims handler; Part 20 Court Fees; Northern Ireland update; case law developments; the continuing importance of risk assessments.
Insurance in the Age of Instinct
Genpact partnered with The Future Laboratory to understand the world insurers will operate in tomorrow. This report lays out the significant shifts insurers must make to succeed in this changing world, whilst adapting to new technologies, emerging risks and constantly changing consumer behaviours.
Infographic: Insurance transformation - How sure are you that your operating model will survive?
With many insurers finding it difficult to drive momentum in digital transformation, EXL have developed the Digital BluePRINT which identifies all transformational opportunities across the whole value chain. Download this infographic to find out more about how EXL is helping its clients.
Leveraging weather data for FNOL call volume management at insurance contact centers
One of the top challenges insurers face is increasing the efficiency of FNOL processes, especially during adverse weather events. This content looks at how insurers can leverage weather data to predict the inflow of claim-related calls, resulting in higher customer satisfaction among policyholders.
Video: Defending against fraudulent claims
In this short video, Victoria Keating, claims relationship manager lead at Aviva discusses how her team work closely with customers to help ensure they can defend against spurious claims.