Claims
531 whitepapers and resources
Claims
How to manage the most common motor insurance claims complaints using intelligent automation
This blog sheds light on some of the common motor insurance complaints identified by the Financial Ombudsman along with how intelligent automation can help motor insurers to transform customer experience.
Covid-19's lasting impact on cover for other diseases
Brokers are concerned that the availability of cover for historically insurable diseases may not return to pre-pandemic levels, having been much reduced as a result of recent exclusions written into policies. This article focuses on Covid-19's lasting impact on cover for other diseases.
Process mining in insurance
Many insurers are still at the beginning of their automation journey, and the concept of wide scale, digital transformation can be daunting. One place that insurers are choosing to begin is with process mining. This blog focuses on how insurers can accelerate automation with process intelligence.
Combatting exaggeration and fraud in household claims
Post, in association with LexisNexis Risk Solutions, recently gathered experts together to discuss why consumers might be motivated to commit household fraud. This article provides a summary of the discussion and highlights how insurers can tackle this issue.
Not so alternative dispute resolution
Like so many aspects of the law, indeed of life, the increasing use of mediation to resolve legal disputes is a trend that has been accelerated by the pandemic, out of necessity. This blog highlights why mediation has become such an important and successful means for delivering access to justice.
Optimising claims indemnity spend leveraging data & analytics
With the right data & analytics strategy in place, insurers can leverage advanced analytics capabilities to ensure significant indemnity savings. This content identifies opportunities for claims indemnity spend reduction and highlights how insurers can prioritise and implement these initiatives.
Insurance perspectives on transforming the end-to-end customer experience, from on-boarding to claims
In this webinar, a panel of insurance professionals from the Asia Pacific region discuss the end-to-end transformation of the customer experience, from digital on-boarding to claims processing. Watch this session to hear from Bajaj Allianz General Insurance, AXA, QBE and Blue Prism.
Beyond convenience: Claims reimagined
A claim is the most important touchpoint with a customer, the moment of truth. Designed for insurers, this content focuses on how you can utilise technology to turn your claims process into a transparent, convenient and seamless experience for all stakeholders.
Video: The benefits of mediation
In this video, ARAG's Claims Operations Manager, Heather Wilmot, explains why mediation is becoming a more and more popular and effective way to resolve legal disputes, especially since the start of the pandemic.
Intelligence travel insurance: Brave new world
World travel and its insurance counterpart travel insurance have experienced significant changes over the last 18 months. This article explores how travel insurance has fared and is adapting to this brave new world.