Claims
494 whitepapers and resources
Claims
Claims inflation weighing heavy on the shoulders of insurers
With insurers already facing a gruelling voyage of changing regulations and shifting contemporary consumer expectations, the last thing they need is raising costs. This short article briefly highlights how insurers can leverage digital technology to tackle claims inflation.
Claims - the genesis for digital transformation and cultural change
Insurers are continually striving to improve the claims service they offer and increase the speed at which claims are resolved. Featuring input from Ageas, AXA and Zurich, this spotlight focuses on why automation is vital to this process and the importance of digital skills within claims teams.
Pandemic pets and insurance
In the UK, 17 million households have pets and the number of pets insured has doubled in the last year. This content sheds light on the latest trends impacting the pet insurance market and the tools available to help pet insurers assess risks whilst also managing customer relationships.
Nine ways insurers can accelerate their digital transformation
This content sheds light on nine ways insurers can accelerate their digital transformation - from creating frictionless consumer experiences to optimising payment handling and reconciliations. Learn how insurers can capture more opportunities across multiple devices, audiences, and channels.
Case study: Transformation of claims settlement business
As a major Belgian insurer, Groep P&V wished to implement a new core platform that supported local needs and languages, initially French and Dutch. This case study focuses on how Groep P&V implemented a digital claims settlement platform to set a new standard in customer care.
Delivering a modern claims experience
Claims innovations present insurers with a unique opportunity to reimagine the traditional claims process as one centred on the policyholder. This blog highlights five key trends gaining considerable momentum in P&C claims.
Podcast: What next for the OIC portal?
In the second of a two-part podcast series, Insurance Post content director Jonathan Swift is joined by LV claims director Martin Milliner and Carpenters Group director Donna Scully to discuss what needs to be done to raise awareness of the Official Injury Claim Portal.
How technology will inform the next phase of claims transformation
In this report, we examine the results of a survey undertaken by Blue Prism and Intelligent Insurer in 2021, looking at how technology informs the strategic priorities of an insurance business and the changes claims departments expect to see moving into 2022.
Podcast: Reflections on the initial OIC portal data
In the first of a two-part podcast series, Insurance Post content director Jonathan Swift, LV claims director Martin Milliner and Carpenters Group director Donna Scully reflect on the initial Official Injury Claim data covering the first three-month period.
New ways of working in HNW
The high net worth (HNW) sector faces unique challenges in 2022. This article explains what the future could hold for brokers.