Claims
463 whitepapers and resources
Claims
Insurance fraud from A to Z
This A to Z insurance fraud guide aims to collate CRIF’s research and experience in the insurance fraud field into one place. Topics covered: how the current cost of living crisis is impacting fraud; the most common types of insurance fraud; how insurers can mitigate fraud now and in the future.
Can artificial intelligence remove bias in data-driven decisions?
The insurance industry has a natural interest in leveraging data analytics and human bias is an indisputable challenge when we aim to extract business value from data. This content explores five different types of bias and whether AI will make data bias a problem of the past.
Transform claims on your terms with intelligent automation
While your people are crucial to creating a superior claims experience for your customers, they often aren’t equipped to handle claims in the most efficient way. This content highlights how SS&C Blue Prism can help insurers transform claims on their own terms with intelligent automation.
Blog: How intelligent automation and AI connect to speed up FNOL in claims management
The insurance market has seen an increase in take up of new AI and claims management software platforms. This blog highlights how an intelligent automation platform can support connectivity between both old and new technology while helping to improve processes from the inside out.
Legal protection proving value in tough times
Fiscal problems inevitably create legal ones, as disputes emerge over contracts, accounts fall into arrears and pressures generate conflict between employers and their staff. This blog highlights why legal protection is proving its value in tough times and how brokers can help commercial clients.
Leveraging social media research in the claims investigation process helps fight fraud, mitigate risk, and reduce cost
Fraud is as old as insurance itself. But with the rise of digitalisation, the sophistication of fraudsters has also evolved. This blog discusses how social media investigations can be a valuable tool in virtually any claims investigation process.
Wait, what? Consumers want to hear more from their insurers?
The global consumer insurance insights survey highlighted opportunities for insurers to fill the communication gap with consumers. Featuring a link to the full results and analysis, this short blog highlights why relevance and personalisation are critical.
Business interruption payment tracker: How insurers fared into 2022
Not all insurers are created equal where it comes to keeping on top of the business interruption claims deluge. This article investigates how firms have fared.
Big employment wins are tip of an iceberg
A core purpose of legal expenses insurance is to provide access to justice to those who might otherwise be unable to afford it. This blog highlights why lower value employment claims cases are every bit as important as high profile claims and how ARAG has helped policyholders to achieve justice.
Taking insurance claims to the next level
A supercharging of trends has sparked a need for the greatest challenge in insurance innovation – revitalising the landscape of claims processing. This blog highlights the technologies which are taking insurance claims to the next level and helping insurers to improve the customer experience.