Strategy
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Strategy
How insurers can leverage digital labour to enable resilience
Insurance leaders responding to the economic impact of Covid-19 face the tough task of balancing customer services with cost reduction targets. With digital technologies set to play a crucial role going forward, this content focuses on how insurers can leverage digital labour to enable resilience.
Webinar: Putting the I in AI - Enhancing claims decisions with AI and analytics
To make end-to-end touchless claims handling a reality, decisions typically made by humans should be complemented by artificial intelligence and analytics tools. Watch this webinar to learn more about the increasingly important roles of AI and predictive analytics in claims handling.
Webinar: New technology alone will not save you - changing mind-sets to take advantage of digital opportunities will
Insurance Post and Duck Creek Technologies hosted an interactive webinar, where an expert panel discussed the key areas insurers need to prioritise in order to take full advantage of digital opportunities and why removing the shackles of heritage systems alone is no longer enough to ensure success.
Covid-19 and beyond: Thinking about mental health
In this article, Lauren Rees, Senior Operations Analyst for Crisis Management & Special Risks, and Political Risk, Credit & Bond at AXA XL, shares some thoughts about how the Covid-19 lockdown has affected people with mental health and has also given discussion on the topic a new urgency and focus.
How to realise the Future at Lloyd's
The Future at Lloyd’s Blueprint One, the plan to transform the market, has been covered widely by City of London insurance pundits, but there is still a long way to go before we know what it looks like. This blog highlights why the Blueprint stands out from previous modernisation initiatives.
The P&C SaaS core systems RFP: Seven questions every CIO should ask their vendor
Insurance core system purchases are critical decisions that carriers must evaluate across several dimensions. This eBook addresses several key questions to ask, and things to look for, while assessing vendor capabilities from a SaaS standpoint.
Five ways to get ahead in the omnichannel customer experience arms race
Designed for forward-thinking insurance leaders, this guide highlights why the biggest threat to the industry is big techs, and how leaders can respond by addressing increasing customer expectations, whilst also learning from the biggest players in the tech industry.
Commercial property insurance: A digital divide?
A split is appearing in commercial property insurance between providers using digitisation and data enrichment and those yet to adopt these technologies. This report assesses commercial property insurance providers’ appetite for digitisation in general and for the use of data enrichment.
As economy prepares to reopen, commercial bonds can help
Based on conversations with AXA XL customers and brokers, this article looks at four main goals companies are focusing on to recover from the coronavirus pandemic. Notably, each area presents an opportunity to use a commercial bond.
Five ways a digital workforce can transform insurance operations
Effectively deploying a digital workforce can help insurers to break down organisational silos, improve underwriting and loss ratios, whilst also enhancing the customer experience. Download this e-book to find out more about five ways a digital workforce can transform insurance operations.