Strategy
1105 whitepapers and resources
Strategy
Why you’re disappointing customers with traditional policy administration (and how to delight them instead)
How can insurers transform policy administration into a customer experience advantage? This guide explains why traditional approaches to policy administration don’t meet the needs of modern, tech-savvy customers and how new technology is driving changes to the discipline of policy administration.
The big pivot: How Covid-19 has changed collaboration and innovation
The Covid-19 pandemic has changed the way many businesses operate and the risks they face now and in the future. In this article, Tim Smith, Head of UK Client Management at AXA XL, discusses how risk managers, brokers and insurers can collaborate to find risk solutions in these challenging times.
Video: Insurance is a beautiful thing
Insurance is boring, ‘they’ say. We politely disagree. Produced by FRISS, this video highlights how important our industry really is, why most incredible things in life can only be enabled thanks to insurance and why insurance really is a beautiful thing.
Spotlight - product development: The need for speed
This spotlight highlights how Covid-19 has acted as a catalyst for positive change in the insurance industry and the implications for working practices, risk management, product innovations and ultimately customer outcomes.
Transforming for the post Covid-19 world
Forward-looking insurance companies have taken the time during the lockdown to prepare for the post Covid-19 world by implementing automation as a part of their workforce. Watch this webinar to find out how insurers are successfully delivering end-to-end automation in a remote working environment.
Looking across at US and UK insurance evolution: The data differences and similarities
In this blog, Jeffrey Skelton, Managing Director, Insurance, UK & Ireland, LexisNexis Risk Solutions, sheds light on the differences between the UK and US insurance markets. Download this blog to find out what best practices can be shared in terms of risk management, data usage and pricing.
Thwarting Covid-19 claims fraud
History has proven that times of economic crisis see a huge increase in insurance fraud across most lines of business. This content provides some specific examples of insurance fraud which are on the rise and how insurers can make use of advanced analytics to stay one step ahead of fraudsters.
Process automation momentum calls for real-time insurance fraud detection
In our fast-moving world, insurance customers demand real-time decisions. With automation and digitisation firmly on the agenda for insurers, this content highlights why investments in real-time risk assessment and fraud detection are required to modernise underwriting and claims processes.
The future of claims processing is here ... are you ready?
Designed for insurance claims executives and claims decision makers, this whitepaper explores how insurance companies can leverage modern content services, automation and AI to improve claims processes and increase customer loyalty.
Enabling the four stages of Covid-19 recovery with automation
As the insurance industry continues to tackle day-to-day operational challenges associated with Covid-19, some longer-term trends are starting to emerge. This webinar focuses on EXL's four stages of Covid-19 response and how automation will play a beneficial role in the “Future of Work”.