Strategy
1105 whitepapers and resources
Strategy
Insurance claims research: The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. This content explores how much progress is being made to achieve this goal.
Integrating ESG into portfolio management and underwriting workflows: The state of the market
ESG factors and scores offer insurers new insights into risk and decision-making, but they also bring new data integration challenges. This whitepaper focuses on the insurance industry’s journey to implement ESG scores into portfolio management and underwriting workflows.
The past, present and future of AI in insurance
How can insurance companies apply artificial intelligence to processes currently dominated by human intervention? This white paper sheds light on how AI can be applied to benefit many different parts of the insurance business beyond claims and fraud.
Three paths for core system modernisation
As insurance consumer expectations continue to drive digital from a ‘nice to have’ to an operational requirement, the hurdles from outdated systems and software are becoming business barriers. This whitepaper focuses on three different paths to solve one problem and the pros and cons of each option.
Brace for the inflation storm
Inflation is front of mind for the general public – and that is no different for the insurance market. This article investigates how prepared the sector is for inflation rises and how they can make sure customers see insurance as a must-have instead of a nice-to-have as they tighten their belts.
Omni-experience vs omni-channel in insurance
Omni-experience is about creating flexibility for customers, employees and the various technologies and tools you deploy for people to navigate them fluidly, as their situation and preferences dictate. This blog highlights how omni-experience can be applied to the insurance industry.
Infographic: 2022 UK pet insurance facts
Updated for 2022, this infographic provides a snapshot of the trends, challenges, opportunities and growth drivers for pet insurance in the UK. Topics covered include pet insurance in numbers, claims trends and average premiums.
Accelerate speed to market for general insurance products
How can insurance technology leaders respond rapidly to changes in business strategy and the need for portfolio remediation? This guide focuses on how insurers can deliver products at scale, across all lines of business by establishing a new cloud-based operating model.
How different views on digital transformation impact customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity, but a misalignment in strategic goals is slowing progress. This content highlights how tech-savvy insurers are using digital to improve customer experience in claims and the importance of strategic alignment.
Equipping financial services for the ESG era
To stay relevant, financial services companies must move from treating ESG as a cost of doing business to using it as a fundamental strategy to increase revenue and drive growth. This content focuses on how financial services companies can become equipped to thrive in the ESG era.