Strategy
1105 whitepapers and resources
Strategy
InsurTalk with Laura Drabik: Aviva Italy's Vittorio Giusti on creating a better customer experience
In this video, Aviva Italy’s Chief Operating Officer, Vittorio Giusti discusses how the company's digital disruption initiative, AvivaPlus, radically redesigned the customer experience and created a digital paperless workflow tailored to the consumer.
Video: Providing a vision for intelligent automation in the insurance industry
With Covid-19 as a driver for transformation in all insurance sectors, this video from the 2020 Blue Prism World conference talks through the themes and trends for use of intelligent automation in the EMEA insurance markets.
Vlog with Alan O'Loughlin: Increased data volumes for insurance and building pathways for innovation
Produced by LexisNexis Risk Solutions, this video explains the rising volumes of data coming into the insurance world and how value is extracted from data in order to provide innovative solutions to insurance providers and their customers.
Captives' value rising as tools for resilience
2020 has been a remarkable year for emerging risks, and one of the early lessons is the need to enhance resilience. This article focuses on the specific ways captives enable businesses to be more resilient, whilst also financing and mitigating risks.
What we can learn about insurance fraud: Reading Malcolm Gladwell’s talking to strangers
This content highlights why our human instinct to default to truth by giving individuals the benefit of the doubt can lead us to the wrong conclusions about insurance fraud and how automation can help claims teams overcome the limitations of human judgement.
Exposures facing the haulage sector: Covid-19 and the implications for employers
Taken from ARAG's recent Talk to the Experts webinar about the exposures facing the road haulage industry, this video focuses on the wider implications for employers, and how they impact all businesses with workers and employees in the wake of the coronavirus pandemic and subsequent lockdown.
Adapting corporate social responsibility during the Covid-19 pandemic and beyond
Societies have been grappling with the effects of the coronavirus on individuals and communities as well as the economic fall-out and financial consequences for organisations. This article explains how corporate social responsibility efforts have adapted to try to meet the changing circumstances.
How to get continuous value from your IT systems: The value cycle methodology
New fraud schemes develop quickly, making it hard for insurers to stay ahead of the fraud game as solutions quickly become outdated. This whitepaper explains what the value cycle methodology entails and how it can help insurers make their fraud prevention project(s) an ongoing success.
The biggest fraud challenges for insurance companies
Fraud should not be tolerated. Honest insurance requires automated fraud detection and a fraud fighting culture. This ebook focuses on four top challenges when it comes to fighting insurance fraud and how they can be overcome.
After lockdown, the future of autonomy
The increased use of automation is a trend that is likely to continue once lockdown restrictions are lifted and life gets back to “normal.” This article focuses on the risk management considerations and the shifting concept of liability from human to systems, technology or parts failure.