Conference report: Claims management in the digital age - A vision of 2020

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Today's consumers see no reason to leave their technology at the office door and in a digital world expectations and consumer demands are vastly different to those considered acceptable even a few years ago. Insurers - and the law firms they instruct - have to respond to that or face becoming side-lined.

The FOIL event, "Claims management in the digital age - A vision of 2020", gave delegates an insider view of the issues and how they might be addressed: as speaker, Mark Huxley, said bluntly, "Adapt or die".

This article provides a summary of the event, the topics discussed and the implications for insurers.