This report marks the culmination of three year's work and addresses topics identified by the BI community and the CILA. We do not propose prescriptive new wordings. Nor do we want to throw the baby out with the bathwater. In fact, we believe that most of the existing BI wording works, most of the time.
As a result, this publication highlights those areas where we think some clarification would help customers, insurers and adjusters and with contributors from across the industry we explore some fundamental procedural change where it is agreed it would be helpful to all.