Insurance Medical Reporting specialises in providing medical reports on behalf of clients injured in non-fault road traffic accidents. The firm provides its services for some of the country's leading insurers, law firms and intermediaries.
Between 2006 and 2010, IMR's business grew rapidly, rendering its IT systems obsolete. IMR therefore required a new case management system, capable of managing high throughput volumes and new cases, whilst providing flexibility.
This case study explores IMR's implementation of new case management software, its functionality and the implications for IMR's business processes and customer service standards.