Customers are getting more demanding. As smartphones and tablet s become the norm, consumers expect to be able to use these platforms for everything from booking a holiday to altering the policy details on their car insurance policy.
This presents a significant challenge for the insurance industry. With the public accustomed to slick service from the retail and travel sectors, there is pressure on insurers to develop their digital channels.
Firms need to make it simple for customers to manage their insurance needs via the medium that suits them best. But with many insurers running on outdated legacy systems, is this easier said than done?
Download Guidewire's whitepaper to find out.