IT and operational functions in general insurance strategy: Allies or opponents?

MSM Software's paper explores the role of the IT function in commercial insurers' business strategies - in particular, the extent to which insurers' senior management involve their IT departments and succeed in harnessing their knowledge and insights when attempting to shape a winning business strategy.

Several dozen senior managers concerned with IT, operations and strategy at major UK and Irish commercial insurers were contacted with a link to a confidential online questionnaire. Thirteen responded, completing it in full. These were experienced and well-informed and professionals. (Details of their job titles and time in post are provided at the end of this paper.) Three had been in post for more than a decade, while none had held his or her current role for less than a year. So what had they to say about the practical realities of management, strategy and the IT function?