This report has the following key messages to firms:• Customers must have confidence that their money and assets are safe
and will be returned within a reasonable timeframe in the event a firm
• Customers must have confidence that firms holding their money and
assets have strong management oversight and control over their business.
• We consider the protection of client money and assets to be a fundamentally
important part of regulation and, as a result of the more difficult economic
climate and our own findings we are intensifying our supervision in this area.
• We have taken steps to rectify procedures at firms that have fallen short of our requirements. Targeted supervision and regulatory intervention will continue throughout 2010.