Insurance industry ethics: Do the right thing

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When high-street broker Swinton was fined £7.4m by the Financial Conduct Authority for mis-selling add-ons, the wider insurance industry received a sharp slap on the wrist. The regulator sent a clear message: we will not tolerate behaviour that is unfair to consumers.

The insurance industry may need a root and branch overhaul of its approach to ethics. But with claims that companies don't actually understand the issue, this article examines why the road to restoring trust is set to be rocky.