Does taking information at face value count for nothing? In the insurance world, the answer is ‘yes'.
No matter how established a client relationship may be, many brokers and broker-facing insurers need to sharpen up their data validation processes. Direct writers know the value of making checks and those focused on the broker channel need to see the same standards implemented.
Good progress is being made and Zurich research has uncovered the levels of checks in the broking channel are not dissimilar to experience in the direct channel, but there is always room for improvement.