Fantastic claims: Property and casualty insurance

When it comes to property and casualty (P&C) insurance, proficiency in handling claims has become a signal ingredient of success. Roughly 75% of revenues from premiums flow through the claims function as expenses or indemnity payouts, so even a marginal improvement can affect the bottom line.

Superior claims management thus offers a means of competitive differentiation, whether that's through faster payout, easier filing through digital channels or higher-quality interactions between customers and claims representatives.

Bain's report focuses on four key areas of claims excellence and highlights why a more systematic and customer-centred approach to claims management holds the key to long-term growth and sustainable profits.