Perceptions of insurers’ management of claims: Findings from a survey of members of the Chartered Insurance Institute (CII)

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Two online surveys, on travel insurance and on household insurance claims, were completed by members of the Chartered Insurance Institute (CII) in October 2013. The aim was to seek the personal views of insurance professionals with regard to how claims are managed, areas where insurers perform well, and any areas for improvement.

Download this report for a summary of the results.