In series Motor: Communication breakdown

  • PDF
  • Motor
  • Rating +7

Nobody likes being kept in the dark when it comes to their car repairs - but, equally, too much information can be unwelcome and overwhelming. However, for insurers and garages that get their communication strategies correct, there is a jackpot waiting to be won.

The way motor insurers and bodyshops keep in touch with customers throughout the repair process is fundamentally flawed. How can it be improved? Download this article to find out.