Insurers’ management of claims: Household and retail travel

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This report summarises the findings of our thematic review into claims handing in household and retail travel insurance, which assessed the extent to which consumers as claimants are at the heart of insurers' businesses.

Topics covered:

- Claimant satisfaction levels and insurers' approach to claims.

- Issues emerging from the project.

- The implications of our findings for insurers and others.