Roundtable Fraud: Talking tough

With the creation of the Insurance Fraud Enforcement Department in 2011, the insurance industry showed it was prepared to invest heavily in altering the perception that it is a soft touch on fraud. The crackdown appears to be yielding results, with the latest figures showing 470 arrests and 85 convictions have been achieved since the unit's creation.

But as the environment in core lines such as motor and home becomes more hostile to fraudsters, evidence is emerging that they are migrating into less well‑defended areas of insurance.

Post, in association with Callcredit, brought together a selection of industry fraud specialists to discuss how lessons learnt from tackling home and motor fraud can be transferred to niche classes such as pet and travel insurance, and whether cost‑benefit analysis can justify the redeployment of already‑limited resources into these areas.

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