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VAN added value stories: Customer claims story

  • Claims
  • Rating +1

Making a claim can be a stressful time for an individual: perhaps they’ve crashed their car, are stranded on a country road waiting for 24-hour assistance, or their home has been burgled. It’s the insurer’s job to make the claims process as swift and painless as possible. Fail in this, and there’s a strong chance that customers will look elsewhere next time their premium is up for renewal. That’s where Optal VANs come in.

This short guide highlights how Optal’s Virtual Account Numbers (VANs) can be used by insurers to speed up the claims process, resulting in happier customers who are more likely to buy from you again.