In Series Claims: Claims management, communication and customer retention

  • PDF
  • Claims
  • Rating +5

In today's price-driven world, it's easy to target the top spot on the best buy tables. However, while a low price may help to attract a customer, a poor claims service will have them heading straight for the exit. Getting the claims service right is increasingly important. As consumers become accustomed to sharing their views online, getting it wrong can have serious consequences.

This article looks at the factors driving insurance consumers' purchasing patterns and explains the merits of ensuring that customers feel valued at all points of interaction.

In order to continue to provide you with this free service, Infopro Digital shares your details with the sponsor of the content that you download, so that they may follow up with your enquiry or expression of interest by email. The sponsor of this content is CRIF Decision Solutions Ltd.(CDS), Suite 1, 3rd Floor 11 - 12 St. James's Square, SW1Y 4LB London, United Kingdom. Company number: 3395992. https://www.crifdecisionsolutions.co.uk/privacy-policy