How to manage the most common motor insurance claims complaints using intelligent automation

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Despite insurers’ continued focus on customer experience, the UK Financial Ombudsman Service still receives many thousands of insurance complaints from motorists every year.

Companies that have intelligent automation in their toolkit can use smart automation to make improvements that help to mitigate the most common of the complaints, whether it’s making policy coverage clearer for customers, communicating more effectively or being more proactive through the claims supply chain.

This blog sheds light on some of the common motor insurance complaints identified by the Financial Ombudsman along with how intelligent automation can help motor insurers to transform customer experience.

Topics covered include:
• Quality of repairs.
• Valuations on total loss.
• Claims rejected for non-disclosure.
• Renewals.
• No claims bonus.