How LV= Broker delivered a human response to the floods in Cumbria

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When Storm Desmond hit on 4 December 2015, nobody anticipated another two storms would follow. Storm Desmond was the start of intense rainfall and high winds concentrated over Cumbria in the last part of 2015. Storm Desmond was quickly followed by Storm Eva, proving more misery over the festive period before Storm Frank put an end to the wet and windy weather on 31 December.

This case study looks at how LV= Broker's front line staff delivered a human response to the severe weather events by responding to claims and supporting customers, brokers and local authorities. The case study also highlights how LV= Broker provided continuous support to businesses and property customers affected by the floods until they were able to return to their premises and homes in 2016.

Topics covered:
• Claims processing.
• Emergency response.
• Business recovery.
• The key role played by loss adjusters.
• Broker and customer testimonials.

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