The unsolicited texts, automated voice messages and television adverts that promise a windfall at the end of every twisted ankle have cemented claims management companies' position in the public consciousness as a nuisance. But, for the insurance industry, long blighted by spurious and exaggerated claims, aggressive behaviour from CMCs is a grievous and costly scourge. After much lobbying by the industry, its prayers have been partially answered by recent reforms aiming to clamp down on unscrupulous practices.
Do new measures aimed at snuffing out poor practice by claims management companies go far enough? Post's article investigates.