Winning operating models for global insurance companies

Before tinkering with boxes and dotted lines, build the crucial bridge between the strategy and the detailed organisation design.

Building the right operating model has become a hot topic in the insurance industry and many multinational insurers, which today face a common set of challenges, are pursuing similar strategies to deal with those challenges:

• Accelerating growth in emerging markets to offset lower growth in mature markets.
• Reducing costs to deal with margin pressures and the sustained low-interest-rate environment.
• Increasing their focus on end customers.
• Strengthening risk and compliance regimes.
• Responding to pressure from investors and regulators.

This whitepaper provides advice to insurers on how to develop and implement successful operating models.