A roadmap for risk managers
Companies must look at incident and crisis management as a ‘strategic priority', but just how exactly?
This report includes views from Paul Robertson, director of business resilience at PwC, who believes, "A crisis management response is defined by your ability to understand your audience and stakeholders and then reflect your values in those relationships."
There's a reminder of past impacts, including Bhopal, Swissair and Texas City, from Andrew Griffin's book, Crisis, Issues & Reputation Management. And the report concludes with a look at the new Crisis Management standard (BS 11200).