Insurers face a multitude of challenges in the current market. Competition from new entrants is increasing and consumers have higher expectations. Trust and loyalty are hard to win but easy to lose. Aging technology often severely restricts the ability of insurers to meet changing demands and deliver the products and service levels expected by customers.
Differentiation and service excellence are key to success but currently the insurance landscape is bland. Differentiation is too often focussed solely on price, with the result that service is not genuinely targeted at the individual customer.
The following paper describes the benefits of using the new breed of quote and rating technology to develop a truly personal service for your customer.