Customer loyalty and the Digical℠ transformation in P&C and life insurance: Global edition 2014

Bain's new survey of 158,400 consumers in 18 countries sheds light on how various customer segments perceive their P&C and life carriers; what customers want from their carriers and how they behave; and how different distribution channels influence loyalty. The report discusses four specific steps.

Topics covered:

- Loyalty trends around the world.

- P&C insurance: The battle for customers.

- Life insurance: Delighting customers in a low-touch industry.

- The shift to Digical business.