Found 24 whitepapers and reports for digitisation
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Spotlight: Inclusive payment options are a must in a digital world
As insurers pursue the path to smoother digital journeys and payments, they risk losing customers who find themselves ‘digitally excluded’. This content highlights why innovation combined with inclusivity holds the key to maintaining customer trust and satisfaction within the insurance industry.
SME insurance in transition: Adapting to a digital-first world
The SME commercial insurance market is at a tipping point, driven by rapid digital adoption, evolving customer demands, and the ongoing challenge of underinsurance. This whitepaper sheds light on the changing dynamics and how insurers can meet the needs of a fast-moving, digital savvy SME sector.
Human touch is essential for frictionless digital claims
As the claims process shifts towards end-to-end digital claims, where policyholders can easily file claims and manage them online, the insurance industry must be careful not to forget the importance of the human touch. This article considers the points in the process when human contact is required.
Digital claims: Closing the loop from FNOL to settlement
The digital world is ideal for logging a FNOL and follow-through claims communications, but the human element still remains irreplaceable. This article explores how to strike the balance between the benefits of an online and automated claims service, and the need for human intervention.
Transforming insurance: Strategic budgeting for a digital-first future
The insurance industry is at a pivotal moment where digital transformation is no longer a choice but a necessity. So, how do you decide what to prioritise in next year’s budget to accelerate your journey into a data-driven P&C insurance organisation? Read this content to find out more.
Webinar: Turn change into opportunity with a digital-first transformation strategy
With evolving regulation, changing customer needs and ongoing management of legacy systems, insurers face a dynamic landscape that demands agility and innovation. This webinar explores how insurers can turn these challenges into opportunities by taking a digital-first approach to transformation.
Digital Bar Quarterly: Could AI help deliver “out of the insurance world customer experience”?
This article explores why insurance companies need to get out of the digital innovation slow lane and look beyond incremental change if they are to reap the full benefits of AI.
GenAI in insurance: A roadmap for digital transformation
Generative AI (GenAI) has emerged as a disruptive force in the insurance industry, capable of revolutionising underwriting, claims processing, fraud detection, and more. This content sheds light on why a five-step roadmap can help insurers to facilitate a large-scale adoption of GenAI.
The future of embedded insurance: Integrating digital strategies
Embedded insurance is when insurance coverage is seamlessly integrated into the purchase of a product or service. This blog highlights how insurers can unlock the potential of embedded insurance to open up new distribution channels and opportunities for growth.
FullCircl SmartBroker & Acturis forge a path in the digital era
In an insurance landscape reshaped by AI, machine learning and Consumer Duty, FullCircl introduces its latest innovation: the Acturis integrated SmartBroker. This guide focuses on how brokers can elevate client acquisition and retention endeavours, whilst fulfilling Consumer Duty obligations.