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All things digital
ARAG has made considerable investments to stay at the very forefront of digital legal services. One of the most significant advances has been the creation of the next generation of the ARAG Legal Services website. This blog highlights the key features for policyholders.
Blog: Market challenges make it the ideal time for brokers to digitise
Insurance brokers are more important than ever in the current economic climate, as the cost-of-living crisis drives customers to seek out the best insurance deals. This article highlights why now is the ideal time for brokers to digitise in order to reduce the impact of market uncertainty.
Modernising claims and enabling a digital ecosystem: How insurers can expedite claims handling
There’s no question that digital transformation has arrived. Should insurers prioritise a bespoke customer experience on the front end, or focus on back-end operations to reduce claims leakage? This content highlights how insurers can deliver the best of both worlds with a modern claims experience.
Humanised experiences are the key
Humanised experiences. This guiding light is the only way insurance can successfully digitally transform to serve its purpose. This blog takes a look at our future through this lens.
Five pillars for a connected insurance and modern customer experience
From cross-functional collaboration to connected claims and connected underwriting, connectivity holds the key to digital transformation and an improved customer experience. This content sheds light on five pillars for a connected insurance and modern customer experience.
How brokers can boost organic customer acquisition through lead generation
From specialist commercial players to mass market personal lines, lead generation has been part of the broker sales armoury for years. But with a greater focus on digital channels and data, this article explores how the practice is evolving.
The case for humanised insurance
Over the last decade, insurers have focused heavily on data and analytics, automation, and digitisation. Perhaps overlooked is a better connection to people. This blog highlights why now is the perfect time for the insurance industry to focus on experiences and the case for humanised insurance.
Seven ways to modernise the claims experience - using what you already have
Filing a claim is a policyholder’s greatest moment of vulnerability and truth. How connected and competitive is your claims experience? Check out this eBook to discover how to mitigate claims leakage while delivering the modern, digital-first experience today's customers expect.
Automated insurance claims processing: How does it work?
With more emerging players entering the insurance market and insurance companies recognising the importance of the digital experience, consumer demands for a connected insurance experience have grown to new heights. This blog highlights why insurers should prioritise automated claims processing.
Global consumer insurance insights: Building a benchmark to bring insurers closer to consumers
The 2023 Global consumer insurance insights survey reveals strong demand from global consumers for humanised insurance purchasing, switching and communication experiences through digital channels. This blog highlights some of the key findings from Duck Creek Technologies’ latest research.