Verint
As a global leader in Actionable Intelligence® solutions and services, Verint® offers a portfolio of customer engagement optimization solutions designed for today's omnichannel service environment.
Our customer analytics, engagement management, and workforce optimization solutions help organizations know, empower, and connect with customers and employees, so they can deliver better outcomes with less effort. With our solutions, organisations can make interactions more engaging, contextual, personalised, and secure while providing employees with information for delivering service more effectively.
From interactions in contact centers, branch offices, and marketing and customer care to the underlying back-office processes for service delivery, Verint solutions provide visibility into performance, operations, and customer intelligence across the enterprise. Organisations rely on Verint to help them enhance customer loyalty, increase revenue, improve efficiency, and reduce risk.
Today, more than 10,000 organisations in 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to make more informed, effective, and timely decisions. Learn more at www.verint.com.
All content by Verint
Customer-centricity in financial services: The rules of engagement
This report shines a spotlight on customer service and engagement in the financial services sector, as well as providing insight and guidelines on how organisations can instil company-wide best practices to ensure success and drive loyalty.
Verint success story: Leading multinational insurance company
This case study highlights how a leading APAC insurer leveraged Verint Web Self-Service to enable customers to view and update personal information, improve the quality of customer data and in-turn advise its customers on their bespoke insurance needs.
Admiral transforms quality of customer engagement with Verint
This case study highlights Admiral's success with Verint's solutions and how it has helped them achieve resource savings, increased efficiency, as well as streamlined and accelerated accurate reporting.
A strategic approach to customer engagement optimisation
This whitepaper takes a closer look at how customer engagement solutions can help you achieve better outcomes with less effort.