Supply Chain Management
41 whitepapers and resources
Supply Chain Management
Five reasons to outsource your FNOL process
FNOL data is essential for controlling costs in the event of an accident. When it comes to collecting information following an incident, obtaining accurate details in a timely manner is key. This content highlights five reasons to outsource your FNOL process.
Driving sustainability into the motor supply chain
This article highlights why motor insurers are increasingly looking to green parts in the drive towards sustainability. Topics covered include: Thatcham guidance for green parts; repairers' reasons for using green parts; availability; quality assurance.
Vehicle accident management: How technology can transform customer care
Integrating technology and software into the customer journey is now not just important, but essential. This blog highlights technology’s role in an integrated customer journey and the implications for vehicle incident management as well as accident aftercare.
Claims spotlight: How a bespoke service can ensure a better experience for customers
In taking a ‘listen, solve and deliver’ approach, insurance claims specialists can gain a deep understanding of the client and that means their policy wordings, what in-house resources they have and also, importantly, their philosophy. Download this claims spotlight to find out more.
Claims spotlight: Selecting the right TPA partner - Enhanced service
For insurers, using a third party administrator can enable them to manage claims effectively and offer customers a bespoke service to help deal with specific challenges they may face. This spotlight focuses on how TPAs can enable insurers to enhanced service and obtain useful management information.
The case for using reclaimed parts
Due to the double headwinds of Covid-19 and Brexit, there could be a shortage of new original equipment manufacturer [OEM] parts over the coming months, resulting in delays to vehicle repairs. This podcast focuses on the benefits of using reclaimed OEM parts as part of the motor repair process.
The importance of supply chain operational resilience during Covid-19
With many staff working remotely, this podcast focuses on how insurers have managed their operations during the Covid-19 pandemic and the importance of supply chain operational resilience.
Spotlight: Vehicle replacement - the evolution of mobility
A new decade sparks an urgent need for motor insurance providers to adapt to the needs of a changing motoring community. Produced by Europcar, this content focuses on how motor insurers can address the need for a wider range of policyholder mobility options when their vehicles are off the road.
The insurance supply chain: Managing third parties from risk to resilience
With Covid-19 amplifying the importance of supply chain resilience within the insurance value chain, this content highlights why insurance firms, including insurers and brokers need to exercise more control over third parties to enhance overall resilience.
Driving forward: Navigating supply chain risk in the automotive industry
With the advent of new technologies, the complexity of manufacturing cars has increased exponentially. This article highlights why the ability to identify and proactively address supplier risks is critical to the sustainability of both the automotive industry and the insurance industry.