Case study: LV= uses Guidewire to handle surge of flood claims with ease

Liverpool Victoria (LV=) is the UK's friendly society with more than five million customers.  In winter 2013-14, a run of severe storms hit the UK, creating the worst flooding since records began in 1766 and resulting in major property damage for many LV= policy holders.

This case study looks at how LV= handlers used Guidewire's ClaimCenter to process tens of thousands of storm claims quickly, and to proactively contact customers who might have been affected by the flooding. The case study also focuses on how ClaimCenter has enabled LV= to train staff quickly, improve fraud detection and enhance customer satisfaction during storm events.