Video
371 whitepapers and resources
Insurance Hound's Video Channel brings you the latest news, insights and product innovations shaping the industry's future.
Developing the claims operation of the future
It could be argued that of all the aspects of an insurance business, the claims function is experiencing the biggest change. Watch this video to find out more about the specific technologies driving future claims operations and what this means for the customer claims journey.
Video: The latest trends in artificial intelligence for insurance
In this video, AI Media Group CEO and co-founder Dr Nick Bradshaw talks to Christian van Leeuwen, CTO at FRISS about the latest trends in artificial intelligence for insurance.
Driving change in insurance and rebuilding trust with the market
Insurance has been on the cusp of major change for a number of years. In this video, an expert panel discuss the key factors pushing companies to adopt change, how technology underpins the major cultural shifts in insurance and how the industry can rebuild trust with the market.
Helping 'Generation Y' employees adjust to a new work/life balance and managing a new insurance workforce
In this video, an expert panel discuss how insurers can meet the needs of ‘Generation Y’ employees and reap the benefits of an engaged, healthy and motivated workforce.
Upskilling and training to build a digitally literate workforce ready for modern business
As well as providing your workforce with the latest digital equipment, tools and solutions, it is important to ensure that your employees are ready with the knowledge to utilise them. Watch this video to find out how to build a digitally literate workforce ready for modern business.
Delivering on the ambition of a true end-to-end customer journey
This podcast focuses on how the end-to-end customer journey for drivers suffering a total loss has been impacted by Covid-19. The podcast highlights how stressful these events are for policyholders and what the implications are for the reputation of motor insurers.
The case for using reclaimed parts
Due to the double headwinds of Covid-19 and Brexit, there could be a shortage of new original equipment manufacturer [OEM] parts over the coming months, resulting in delays to vehicle repairs. This podcast focuses on the benefits of using reclaimed OEM parts as part of the motor repair process.
The importance of supply chain operational resilience during Covid-19
With many staff working remotely, this podcast focuses on how insurers have managed their operations during the Covid-19 pandemic and the importance of supply chain operational resilience.
A tour of the modern office: Is there a need for large scale office space in the post-Covid business world?
The change in where we work has happened overnight, with Covid-19 causing the mass migration of insurance staff away from traditional office environments and contact centres. In this video, an expert panel discuss whether the change is permanent and what the future holds for large scale offices.
Vlog with James Burton: Drivers for data use by brokers and the products that can help the broker market
In this short video, James Burton, Senior Director of Product Management, LexisNexis Risk Solutions, explains the different drivers for data use by brokers and the products that can help the insurance broker market to improve customer relationships.