Technology Trends White Papers

Whiteboard is a quarterly JLT client publication that provides news, opinion and articles addressing insurance and risk management issues as well as broader topics that are currently affecting UK corporate companies. This issue covers cloud computing risks, coping with catastrophe and telematics. VIEW SUMMARY

Insurance Medical Reporting specialises in providing medical reports on behalf of clients injured in non-fault road traffic accidents. Between 2006 and 2010, IMR's business grew rapidly, rendering its IT systems obsolete. This case study explores IMR's implementation of new case management software. VIEW SUMMARY

To achieve a sustainable profit, personal lines insurers need to transform their retention rates, using modern communications techniques to engage with customers and understand their individual needs. Based on a specially-commissioned study involving 42 senior managers at UK and Irish insurers. VIEW SUMMARY

Ten years ago, MSL Legal Expenses made the decision to investigate case management software technologies. The main motivator was finding a way to accommodate the needs of its businesses, retain data and avoid duplication. This case study looks at the firm's implementation of software solutions. VIEW SUMMARY

New digital communications now allow multi-channel CRM, causing higher customer expectations, yet several indices put insurance organisations at the foot of the trust 'league table'. This discussion paper investigates the role of trust in consumer relationships with 'service-rich' organisations. VIEW SUMMARY

Case Study: Global Strategy. TRW is the world’s leading supplier of automotive safety products and FM Global is their partner of choice. How do they see the benefits of a global loss prevention strategy? VIEW SUMMARY

To improve renewal rates, Tryg Insurance needed to analyse and orchestrate their customer journeys and customer communications across a variety of channels. This multimedia presentation outlines the business challenges faced by Tryg, the software solution implemented and the results and benefits. VIEW SUMMARY

This white paper discusses the broad horizon of digital strategies with emphasis on emerging trends and techniques. In order to make the discussion interesting, a fictitious insurance company – ICON – is considered as having adopted a full-fledged digital strategy. VIEW SUMMARY

Climate modellers predict more flooding in the UK and accelerated erosion. To complement traditional 'hard' engineering approaches to flood defence, this report assesses applying geomorphological science and data that identifies those sites most at risk and targets limited resources at these areas. VIEW SUMMARY

Modern technology is fundamentally changing the way that life insurance companies operate internally and how they interact with their client base. This paper analyses the opportunities for life insurers to deploy technology to increase revenues and operational efficiencies, whilst reducing risks. VIEW SUMMARY